UNDERSTANDING COLLECTIONS LAW
In this seminar you'll learn...
Five things you should never say to a debtor—ever
Key points of the Federal Debt Collection Practices Act—do´s and don´ts
Is it time to take legal action?
Five of our best tips for greatly reducing the chance of an expensive lawsuit
And much more
Collecting overdue accounts is an extremely important job that directly impacts your cash flow and bottom line. If a customer disputes a debt, can you keep calling on the phone? Can you say you have an attorney working with you when you really don´t? What if the debtor sends you a check and it bounces? Could a lawyer or collection agency get any further than you have? Just think how much easier and less risky your job would be if you knew the answers to questions like these before they came up. And that´s just what you´ll get at this seminar—insider techniques developed to cut through the layers of federal collection law, show you where the potential for error exists throughout the collection cycle and provide you with practical guidelines for treating debtors fairly while staying out of court. Collect the money you´re entitled to—easily, quickly and legally with the step-by-step processes you´ll receive at this workshop.
WORKSHOP AGENDA
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The latest laws and issues that impact how you do your job
Understanding the Federal Debt Collection Practices Act (FDCPA): What you need to know to be effective while avoiding legal prosecution
How even veterans sometimes step over the fine lines of the FDCPA ... when that happens, what are the legal implications?
Issues you´ll face sooner or later that are related to the Fair Credit Reporting Act
A simple action that will protect your company from Truth in Lending Act violations
Tempted to do an investigation on your own, without an attorney? Don´t go there!
Easy mistakes to make when using Mutual Release Agreements
HIPAA: Could you be violating a customer´s privacy without even realizing it?
Lessons learned: How others have violated the law—and the price they´ve paid
Why speed counts in recovering your money
Avoiding civil liability under the FDCPA
Handling billing disputes ... when the Fair Credit Billing Act applies
Safeguard your company´s interests in court
¥ Make sure you have ALL the evidence before appearing before a judge
¥ When going to court makes sense
¥ You´re being sued—what must be your immediate first steps?
¥ What businesses often forget when deciding to sue a debtor
¥ Clearing up common misconceptions about small claims court
¥ A debtor is taking you to court! Do you have a solid legal defense?
¥ 2 situations where litigation is most likely unavoidable
Deal with the challenges of debtors in bankruptcy
¥ Make sure you have ALL the evidence before appearing before a judge
¥ When going to court makes sense
¥ You´re being sued—what must be your immediate first steps?
¥ What businesses often forget when deciding to sue a debtor
¥ Clearing up common misconceptions about small claims court
¥ A debtor is taking you to court! Do you have a solid legal defense?
¥ 2 situations where litigation is most likely unavoidable
Deal with the challenges of debtors in bankruptcy
How creditors can overcome what seems like an unfair advantage bankruptcy gives debtors
How to protect your company—either before or after a bankruptcy ruling
Surprisingly, how the credit application itself can help you collect bad debts
The bitter truth about bankruptcy and collections
The differences between commercial and consumer bankruptcy
Clarifying the issues involved in Chapter 7, 11 and 13 bankruptcy
Won´t pay vs. can´t pay: Why it´s important to know the difference
How a successful reclamation claim can give you a real shot at getting your goods back
Work within legal boundaries to get what´s owed you
The first step in collecting debts legally
How to go about using a promissory note to reduce risk—and get paid
Bad checks: Is there anything you can do to get your money?
Why you must use a mini-Miranda warning faithfully or find yourself at a huge disadvantage
What about your faithful customers who suddenly can´t pay?
Positive approaches to resolving conflicts earlier—and bringing bucks in faster
Spotting and correcting legal danger areas in your collection processes and practices
Collecting older receivables: How you can be your own worst enemy
Understand how a post-dated check can turn into a legal hot potato
Steps you can take to avoid frauds—and getting ripped off
Charging late fees: The advantages and drawbacks
Why who signs a personal guarantee—and how—is of crucial significance
Turn up the heat when all else fails
What to do about customers who have absolutely no intention of paying you
An inside look at collection agencies and how they really work
Which accounts to refer to a third party for collection—a rule of thumb to follow
Assessing if—and when—to get a lawyer involved
Alternatives to costly legal action
Pros and cons of setting up your own in-house collection agency
The problem with giving up and writing off a bad debt
The most formidable challenges in getting out-of-town debtors to pay
A word of caution about attorney and collection agency fees
Tracking down debtors
BONUS: FDCPA violations in the news: Recent court cases you need to know about
US/Canada:
1-800-867-4340
United Kingdom:
0800 968254
Australia:
1 800 145 233
New Zealand:
0800 447 299
or e-mail us at:
onsite@skillpath.net
1-800-867-4340
United Kingdom:
0800 968254
Australia:
1 800 145 233
New Zealand:
0800 447 299
or e-mail us at:
onsite@skillpath.net
