SUPPORTING, TROUBLESHOOTING AND OPTIMIZING WINDOWS® 2000

In this seminar you'll learn...
Professional installation techniques and shortcuts, plus how to avoid common installation pitfalls and problems
How to use and customize the new Microsoft® Management Console (MMC) to better manage users, groups, computers ... and your entire network
What you need to know about Active Directory™ to maximize your network´s power
How to use the powerful new file management tools in Windows 2000
And much more
In just two fast-paced days, the Supporting, Troubleshooting and Optimizing Windows® 2000 workshop will provide the essential information and professional techniques you need to install and administer Professional, Server, Advanced Server and DataCenter Server OS´s ... troubleshoot problems ... provide user support ... network ... fine-tune systems for maximum performance ... and get the most from Windows 2000 for your organization!

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Day one: 9:00 a.m. – 5:00 p.m.
What´s new in Windows 2000?
Here´s where we open up this complex system and uncover the design secrets and innovative processes that offer such high performance and power for today´s modern networks. You´ll have an opportunity to unravel the core pieces of Windows 2000´s architecture, master the management of critical system files, learn the power techniques of superior domain management and find out how to set up Windows 2000 Server to speed through the addition of new users.
Understanding Windows 2000´s architecture
To take full advantage of Windows 2000´s power, an understanding of its basic design is important ... in this session, we´ll cover the core components of Windows 2000 and illustrate how they differ from Windows NT®, Windows 95/98 and MS-DOS®:
Understanding the two modes of Windows 2000´s operation: User Mode and Kernel Mode
Learn what applications and hardware simply won´t work with Windows 2000 ... and why
Gain a thorough understanding of HAL and Executive Services, including the environment subsystems
Learn the minimum hardware requirements and software compatibility for Windows 2000 ... and find out how to determine whether your hardware and software are Windows 2000-compatible
Scalability using Symmetric Multiprocessing (SMP)
We´ll show you the boot process from power-up to logon
Learn how to configure multiboot computers
Understanding the basics of Windows 2000 Professional, Server, Advanced Server and DataCenter Server
There are some subtle and some not-so-subtle differences between Windows 2000 Professional and Windows 2000 Server. We´ll show you all the differences between the two ... including installation and hardware requirements:
The usefulness of Windows 2000´s Hardware Compatibility List (HCL)
How Active DirectoryTM simplifies user and group management in Windows 2000´s server editions
Learn how clustering and 8-way Symmetric Multiprocessing make Windows 2000 Advanced Server work in an enterprise environment
How enhanced load-balancing, clustering services and up to 32-way SMP make the Windows 2000 DataCenter Server work in data warehousing, scientific and engineering modeling and other data-intensive and mission-critical applications
Microsoft® Management Console (MMC) ... introducing a new management tool
The Microsoft Management Console is a unique new way to manage every aspect of Windows 2000 servers and workstations. It´s a highly customizable interface used for managing users, groups, disks, security, servers, workstations, network applications and every other function of a Windows 2000 computer:
Learn how to open a blank MMC and add the necessary snap-ins
Customize your MMC for the way you manage your network or individual computer
Save custom MMCs for future use
Use the built-in MMCs to add users and groups
Set password requirements through the MMC
Streamlining Windows 2000 installations—techniques and shortcuts
The single most important step in overseeing your organization´s successful Windows 2000 conversion is a solid installation strategy. In this important session, you´ll discover the vital steps and options to effective deployment of Windows 2000 in any size organization or on any number of machines:
How to check hardware and software compatibility
Should you do a "clean" install or an upgrade?
What´s best for your system, a CD-ROM-based installation or network installation?
How to handle an unattended installation
Integrating disk-imaging utilities with Windows 2000
Resolving setup failures
Windows 2000 Network Essentials
In this session, you´ll learn the tricks and techniques that will ensure network success ... and lock out network nightmares. We´ll cover Windows 2000 protocol and client options that allow connection of your Windows 2000 server or workstation to nearly every other type of network currently available. You´ll also find out how to use Remote Access Services to administer your network from any remote location, including how to remotely configure users´ workstations.
Understanding Active Directory
Active Directory simplifies management, strengthens security and extends interoperability. This session will show you how Active Directory has improved the Domain architecture of Windows NT® 4.0 and provides services that are essential to the enterprise network. You´ll learn what the Microsoft Directory Strategy really is and how to use it in your corporation no matter how large or small it may be:
Discover how Active Directory really works and how multimaster replication works to support distributed network environments
Find out how Active Directory can provide a single, centralized, comprehensive view of all your network objects and allow you to easily manage your enterprise network without all the previous hassles you deal with now
How Active Directory will allow you to do away with multiple user accounts and passwords for different systems
Learn how Active Directory can lower the total cost of ownership and simplify the management and use of file and print services by making network resources easier to find, configure and use
TCP/IP—the protocol of the Internet and of Windows® 2000
As the default protocol for most LANs and WANs (plus the Internet), TCP/IP is the preferred protocol for use with Windows 2000 to ensure compatibility with other networks. This section explores the successful implementation of a Windows 2000 network using TCP/IP:
How to choose and assign IP addresses in both public and private networks
How to understand and use subnet masks to control network traffic
How to design and implement Dynamic Host Configuration Protocol (DHCP) to simplify IP address assignment
How Automatic Private IP Addressing (APIPA) works in small networks
Get a preview of IPv6, the newest version of Internet Protocol, so you´ll know what you need to be ready for this new technology
Understanding and implementing the Domain Name Service (DNS) on your Windows 2000 server to identify resources on your network
The Domain Name Service is now Microsoft®´s primary name resolution strategy for Windows 2000. We´ll show you how to install and configure a DNS server in the Windows 2000 environment:
How to automatically assign host names and domain names
How to register a domain name for the Internet
Using DNS in an intranet for name resolutions
The key differences between static and dynamic DNS
Taking advantage of file synchronization
This new benefit of Windows 2000 allows users to access files on a server, mark them for off-line use and continue working on them even while away from the office. Upon return to the network, the files are automatically synchronized between the server and the workstation:
Configuring manual or automatic synchronization
How to control synchronization from the server or workstation
Terminal services
The Terminal Services feature is a new way to control your network while leveraging your organization´s investment in equipment. Terminal Services allows you to turn older, slower PCs into dumb terminals capable of running today´s modern, high-powered applications in a full, graphical environment:
What Terminal Services is and how it works
Client possibilities, including third-party options
Terminal Services network configurations
Windows 2000 Advanced Techniques
During the second day of this workshop, you´ll learn about critical Windows 2000 components, including the important details of the Windows 2000 Registry. You´ll find out how to take advantage of the Registry´s strengths and how to use workarounds to sidestep its weaknesses. You´ll also discover the benefits of Windows 2000´s fault-tolerant design and learn the steps for recovering from a corrupted Registry. Plus, you´ll get an inside look at Group Policies and how to use them to protect Windows 2000 from user errors. You´ll venture beyond RAID 0 to explore disk management in depth, and you´ll learn the advantages of using Windows 2000´s dynamic storage to resize partitions and stripe and mirror data.
Registry management, editing and restoration
One of the most misunderstood and least documented portions of Windows 2000´s architecture is the binary database of configuration settings known as the Registry. By unlocking the secrets of this essential set of files, you´ll learn how to modify them when necessary to improve system performance:
The basic elements of the Windows 2000 Registry and how to configure them for maximum performance and system stability
Learn the Registry edits you´ll need to make to optimize and control network traffic
How to rebuild and restore corrupted Registry files—both locally and remotely
How to bulletproof the Windows 2000 Registry to protect your settings
Remote Registry editing for Windows 95/98, Windows NT® and Windows 2000
Implementing and modifying Group Policies
Group Policies are a powerful new tool in Windows 2000. Similar to System Policies in Windows NT 4.0, they allow the administrator to control the work environment for the user. Group Policies are used to control everything from security settings to user rights, from a whole network to an individual desktop. With this solid overview of Group Policy techniques, you´ll be ready to fully control your network:
Learn how to implement Group Policies combined with NTFS permissions and mandatory profiles to secure your network
Create locked-down desktop environments to prevent users from installing unauthorized software, changing important settings or deleting important system files
Use Group Policies to automatically deliver applications to a user´s start menu or desktop
New file management techniques ... including the power of dynamic disks
Windows® 2000´s advanced file management techniques include powerful tools such as dynamic disks and RAID. In this section, you´ll learn about the powerful disk management systems that are a part of Windows 2000´s design, and find out how to use these practical applications within your organization:
Basic storage is the traditional industry standard and provides backwards compatibility. Dynamic storage is the new Windows 2000 storage technology. Learn which is better for your server and how to use both for maximum benefit.
Discover how Windows 2000´s fault-tolerant features can protect your network from critical data losses and minimize downtime
Determine exactly how FAT-16, FAT-32, NTFS and CDFS differ ... and know when it´s appropriate to use each
Learn the differences among the various levels of RAID (0, 1 and 5) and find out how to implement an economical yet highly effective RAID array to protect your data
How to recover from various RAID failures
Securing your network with Windows 2000´s advanced security tools
Windows 2000 includes many powerful new security tools, including Group Policies, file encryption, enhanced NTFS and Kerberos protocol for authentication. The Kerberos protocol is the default authentication protocol and is Windows 2000´s primary security protocol. Even with the excellent security procedures built into Windows 2000, though, network administrators must ensure all possible security holes are filled ... and this session will show you how to do just that:
Learn how Kerberos authentication provides additional security in the Windows 2000 environment
How Windows 2000 encryption provides another level of file security for users
Gain a basic understanding of network security and learn how to implement a fundamental security plan in your network
Windows 2000 Troubleshooting and Performance Tips
These troubleshooting and performance upgrade tips will help you quickly identify and solve problems. You´ll learn about monitoring the five most critical system components using Windows 2000´s System Monitor, get acquainted with Windows 2000´s built-in crash prevention features and learn what happens when runaway applications try to step outside their boundaries.
System monitoring techniques
There´s nothing quite as frustrating as a sudden, unexplained decrease in network or workstation speed—so this session will show you how to diagnose and break up bottlenecks and then introduce you to the new tools available to increase Windows 2000´s performance:
How to use the new System Monitor to view critical system operations and optimize your
How to use Performance Logs and Alerts to observe changes and trends in your workplace so you can plan for future needs
How to analyze bottlenecks and reconfigure your system´s components and applications to improve performance
How to maximize your network connections by tuning your protocol stacks
How to use Windows 2000´s built-in troubleshooting tools
Could the days of cryptic, confusing error messages be gone? Windows 2000 includes sophisticated diagnostic tools that are designed to explain error messages and resolve hardware conflicts. Plus, we´ll show you several easy ways to spot problem areas before they wreak havoc on your network:
How Driver Signing allows Windows 2000 to warn administrators about drivers that have not passed the Microsoft® certification process ... before a system crash occurs
The hidden tool within Windows 2000 that explains error messages
How plug-and-play and the Add/Remove Hardware Wizard simplify hardware installation and configuration
Solving printing problems
Among the biggest complaints with any operating system are those dealing with printing problems. We´ll give you quick and easy ways to resolve printing issues, including the all-but-unknown location of two files that can quickly solve problems with the print queue:
How the printing process works
Prioritizing print jobs
Printing problem troubleshooting
What to do when Windows 2000´s built-in troubleshooting tools don´t work
In spite of Windows 2000´s powerful diagnostic and repair tools, sometimes things just won´t work the way they´re designed to. We´ll walk you through the important process of solving problems that built-in tools won´t touch ... and show you powerful ways to identify and solve errors, hang-ups and crashes:
The Event Log can help you predict and identify sources of system problems ... we´ll show you what to watch for
How to gain access to the system even when the graphical interface isn´t available
Boot options in Windows 2000 are much more powerful than in previous versions of Windows. We´ll show you all the options, and demonstrate how to use them.

On-Site
US/Canada:
1-800-867-4340

United Kingdom:
0800 968254

Australia:
1 800 145 233

New Zealand:
0800 447 299

or e-mail us at:
onsite@skillpath.net