Your satisfaction is guaranteed!
If you’re not happy, we’re not happy. Go back to work and apply the techniques you learned in our program. If you’re not absolutely
delighted with the results you achieve, write to us right away. We’ll issue you a refund or arrange for you to attend another SkillPath
audio conference or webinar without paying another penny. It’s that simple!
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1-800-867-4340
1-800-867-4340
AUDIO CONFERENCES
& WEBINARS
SkillPath's dynamic audio conferences
and webinars bring leading experts
to your office
and webinars bring leading experts
to your office
Audio Conference
Customer Complaint Resolution
January 01
Master the win-win secrets practiced by all first-rate customer service providers
A recording of this 01/01/2007 live audio conference is now
available for purchase.
Just $249.
Conference start times:
| 4 | p.m. Newfoundland |
| 3 | p.m. Atlantic |
| 2 | p.m. Eastern |
| 1 | p.m. Central |
| 12 | p.m. Mountain |
| 11 | a.m. Pacific |
Arm yourself with these real-world complaint resolution skills—so the next time an irate customer charges in, you’re not caught off guard. You’ll learn about the emotions driving ugly customer behavior, what your best response is, the very first thing to do when a customer complains, how to say “no” and leave customers smiling—and so much more. When you’re prepared to take on any complaint and empowered to find solutions, your customers will be happy—and you’ll have more confidence, feel less stressed and earn more credibility in your organization. Do you need any more reasons to enroll in this audio conference? Sign up now!
You’ll learn:
- The Big 3: The customer's options when he or she is unhappy
- 3 emotions that may be driving your customer's behavior ... and how best to respond
- How to take instant responsibility for every customer problem ... even if it’s not yours
- Getting the authority to handle your customers’ problems
- How to negotiate your way to a win-win agreement that leaves your customer satisfied
- Relationship savers and communication boosters when your response must be “no”
- Targeted strategies for making amends and bringing customers back
- Repeat offenders: How to deal with the customer who's never happy
* Each of our live audio conferences is recorded. CD recordings may be purchased when you register for a live event ($50 savings when you do), or you may purchase the CD recording separately. CDs are available 14 – 21 days after the event.
When you sign up for a SkillPath audio conference or webinar, your registration fee entitles you to one conference phone-line/webinar connection. Buy as many connections as you need and the number of people joining you to learn on each connection is totally up to you! Your single connection covers unlimited participants, and includes a workbook in pdf format each participant can print out to use. The convenience of concise training dealing with important business issues presented right in your own office or conference room—and for one low price—simply can’t be beat. You can count on SkillPath to present only the most up-to-date skills you can use right away to take the next step up your career ladder.
6 unique benefits of SkillPath audio conference and webinar training:
1. Train as many people as you like.
Your registration fee covers one conference phone-line or webinar connection. Any number of people can join you or listen in
… 1 … 10 … your whole department. It’s up to you!
2. You don’t have to leave your office.
The entire ”conference“ is conducted from the convenience of your desk or meeting room.
3. No fancy technology required.
A high-speed Internet connection and/or a speakerphone is all the equipment you need. Just dial in, login and start learning.
4. No wasted time.
Our compact, one-hour sessions fit into the busiest of schedules. In no time, you’re back on the job
using the wealth of relevant information you gained.
5. Gain the insights and views of leading experts.
Our trainers are hand-picked for their knowledge, experience and ability to deliver an enormous number
of drilled-down skills in a short period of time.
6. You have nothing to lose.
Give us an hour and we’ll show you just how effective SkillPath audio conference and webinar training is. We promise
you’ll be satisfied—even jazzed—about the new learning experience. Or your money back.
